reTURN pOLICY

Refund Policy

Hydracluster Tech Builds

Effective Date: April 15, 2025

At Hydracluster Tech Builds, every system is built with precision, performance, and care. Due to the customized nature of our products, our refund policy is designed to protect the integrity of our builds while ensuring fairness in the rare event of shipping-related issues.

1. General Policy

All sales are final. Refunds are only issued under specific conditions, outlined below. We do not offer refunds for:

Change of mind after purchase

Compatibility issues not disclosed at the time of order

User-induced damage after delivery

Software-related issues not caused by hardware malfunction

2. Eligibility for Refund

Refunds will only be granted if:

The product arrives physically damaged, and

The damage is proven to have occurred during shipping transit, and

Clear evidence (photos/videos) is submitted to support@hydraclustertech.com within 48 hours of delivery.

3. Verification Process

To maintain a fair and accurate claims process:

All Hydracluster Tech Builds are shipped with:

Benchmark results

Benchmark and quality assurance videos

A printed QA certification sheet

These serve as proof that each product was fully functional and undamaged at the time of shipping.

If damage is reported:

Our team will initiate a verification with the shipping company.

Upon confirmation that damage occurred during shipping, you will be offered one of the following:

A full refund, processed within 21–28 business days, or

A replacement unit, subject to component availability

4. Non-Refundable Items

Any product returned without authorization

Systems showing signs of tampering or misuse

Opened or modified hardware components

Software licenses, downloads, or services rendered

5. Return Shipping

If a return is approved, Hydracluster Tech will cover the return shipping costs only if damage is validated to be the fault of the shipping carrier. Customers are responsible for:

Repackaging the system securely in its original materials

Providing a return tracking number (if applicable)

6. Contact Us

If you believe you are eligible for a refund, please contact us immediately:

📧 support@hydraclustertech.com

Subject: Refund Request – [Your Order ID]

Include:

Order details (invoice/order number)

Photos/videos of the damage

Any relevant shipping labels or external box damage evidence

We are committed to transparency and customer trust. Thank you for choosing Hydracluster Tech Builds.